CX-Score

UK's Top 25 Online Retailers Ranked

Find out which retailers offer their customers the best and worst digital experiences - and why.

Fashion is the most popular product category bought online on any digital device

By the end of 2015, online sales of clothing and accessories accounted for 20% of the total spending on the market. Retailers need to measure and improve customer experience to satisfy these digital-savvy millennial shoppers.

  • We're impressed with CX Score. For the first time ever, we're able to accurately measure the digital experience of our customers.

    Joe Lynch
    Sales and Marketing Director, YHA
  • Customer Experience World
    NPS is becoming less prolific for decision making - there are now better measures.

    Rachel Lane
    Director Voice of the Customer Analytics, Verint Speaking at Customer Experience World, May 20th to 21st 2015

Your single rolled-up CX Score has three contributing views

Data view

Compiled from selected web analytics metrics

User view

Gathered through lab and remote testing with hand-picked customers

Expert view

Based on heuristic evaluations by our CX practitioners

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Explore how CX Score could help to improve your customer experience

Engine is a new breed of marketing services network. We are more than a holding company - we are a culture and an approach.

We operate as an ecosystem, via a unique collaborative model that adds tangible value to our clients’ businesses. By building specialist teams around their needs, we deliver natural, effortless and seamless integration at scale.

From insight and business intelligence, through creative innovation and content production, to distribution and measurement, our end-to-end offering is flexible and dynamic, ensuring that our clients receive customised solutions that genuinely transform their businesses.

Let's connect

© The Engine Group Limited
All rights reserved. Registered no:
05015446

The Engine Group Limited
60 Great Portland Street
London W1W 7RT
info@enginegroup.com

About us
Let's connect
Engine Group

Engine is a new breed of marketing services network. We are more than a holding company - we are a culture and an approach.

We operate as an ecosystem, via a unique collaborative model that adds tangible value to our clients’ businesses. By building specialist teams around their needs, we deliver natural, effortless and seamless integration at scale.

From insight and business intelligence, through creative innovation and content production, to distribution and measurement, our end-to-end offering is flexible and dynamic, ensuring that our clients receive customised solutions that genuinely transform their businesses.


© The Engine Group Limited.
All rights reserved. Registered no:
05015446

The Engine Group Limited.
60 Great Portland Street
London W1W 7RT
info@enginegroup.com